We are affiliated with 6 star Hot Water & Plumbing. Our owner Robert Edwards is a former President of Master Plumbers ACT and a former Director of Master Plumbers Australia. He and his employees have been supplying and installing all types of hot water systems in the Canberra Queanbeyan Region since 1991. Prior to this, Robert was installing and repairing hot water systems in the Snowy Mountains of NSW.
Over the last 30 years we have trained more than 20 apprentice plumbers and gas fitters.
We believe that no matter what, “honesty is always the best policy”. We provide our customers with honest evaluations of their solar hot water requirements. We offer a large range of brands and products advising our clients of the pros and cons of each system. Providing honest, unbiased information on all your hot water solutions is one reason why our customers keep recommending us to their family and friends.
Our Commitment To Our Customers
We will always listen to the needs and concerns of our customers and consider your needs and concerns when we make our recommendations to you. We will always offer you the best hot water products that will suit your needs, that are made to last and are at competitive prices. We will always aim to provide well trained and courteous staff. We will always address your concerns prior to and after we undertake work for you.
Why Use Us?
Unlike most of our competitors who are tied to one brand, when you come to us for solar hot water quotes we can offer you a selection from numerous brands, models and energy sources. We are happy to highlight the strengths and weakness’ of each. This means you get more choice and are more likely to purchase the hot water system best suited to your needs.
Not only do we install flat panel and evacuated tube solar hot water systems, we repair them too. Therefore, we have a better understanding of what can go wrong if an installation is poorly done or inferior parts are used. This means you are much more likely to get a longer life from the hot water systems we install.
Our 30 years of experience has taught us how to get the most out of your solar hot water systems in regards to efficiency and life expectancy. We apply this knowledge to every job we attend. This means you could potentially save thousands of dollars over the life of the system.
We are recommended installers of Thermann and Apricus Evacuated tube solar hot water systems and Quantum heat pumps. This is due to our work practices and customer satisfaction.
Apart from some electrical work that we cannot perform under our restricted electrical licences, we do not use sub contractors. This means if you ever have warranty issues arising from one of our installations, we will accept responsibility for and rectify the problem.
We offer a 5 year warranty on our workmanship. In this period we will repair any fault in the installation itself that is not related to a product failure, miss use, damage caused accidentally or on purpose, tampering or acts of nature. If you have a warranty issue we will attempt to attend to it within a matter of hours.
We deem that all products we sell will have full manufacturers warranties unless stated in our quotes or agreed to prior to invoicing. Warranties for those products are limited to the manufacturers warranties.
No products or workmanship will be covered by warranties if we or the manufacturer have not been given reasonable notice, time and access to the installation.
No products or workmanship will be covered by warranties if any person other than a representative of ours or the manufacturer attempts to rectify any faults in the installation.
(Reasonable time means 48 hours excluding weekends and public holidays)
Our normal hours
Our normal hours of work are 7am until 5pm Monday to Friday. However, you can call to make a booking between 6.30 am and 6pm Monday to Friday – Public holidays excluded. During normal working hours we provide emergency hot water repairs as well as booked solar hot water servicing and solar hot water repairs.
After hours emergency hot water repairs
On weekends, public holidays and between the hours of 5pm and 7am Monday to Friday we provide after hours emergency solar hot water repairs and hot water repairs. Work undertaken during these periods is charged at double the rate of our standard weekday charges. You can make arrangements to have one of our solar hot water experts attend to do service work or non urgent repairs. However, you will be charged double the standard weekday charge out rate.
You can make an online booking, a request for further information or request a quote 24 hours 7 days a week. You can take the time to learn more about solar hot water systems or read our “Things you should know” about specific solar hot water systems, products and services. As time goes on we will keep adding more information to help keep you informed.