We know there is more to solar hot water systems than installations and repairs.
Lucky for you, we have been in solar, gas and electric hot water systems since 1985.
You need someone you can trust.
Don't go another night without hot water.
Call 0408 438 888 NOW
Our History
We are affiliated with 6-star Hot Water & Plumbing. Our owner, Robert Edwards, is a former President of Master Plumbers ACT and a former Director of Master Plumbers Australia. He and his employees have been supplying and installing all types of hot water systems in the Canberra Queanbeyan Region since 1991. Prior to this, Robert was installing and repairing hot water systems in the Snowy Mountains of NSW.
Over the last 30 years, we have trained more than 20 apprentice plumbers and gas fitters.
Our Philosophy
We believe that no matter what, “honesty is always the best policy”. We provide our customers with honest evaluations of their solar hot water requirements.
We offer a wide range of brands and products and advise our clients on the pros and cons of each system. Providing honest, unbiased information on all your hot water solutions is one reason why our customers keep recommending us to their family and friends.
Our Commitment To Our Customers
- We will always listen to our customers’ needs and concerns and consider them when making recommendations to you.
- We will always offer you the best hot water products that suit your needs, are built to last, and are priced competitively.
- We will always aim to provide well-trained and courteous staff. We will always address your concerns prior to and after we undertake work for you.
Why Use Us?
Unlike most of our competitors who are tied to one brand, when you come to us for solar hot water quotes, we can offer you a selection from numerous brands, models and energy sources.
We are happy to highlight the strengths and weaknesses of each. This means you get more choice and are more likely to purchase the hot water system best suited to your needs.
Not only do we install flat-panel and evacuated-tube solar hot water systems, but we also repair them. Therefore, we have a better understanding of what can go wrong if an installation is poorly done or inferior parts are used. This means you are much more likely to get a longer life from the hot water systems we install.
Our 30 years of experience have taught us how to get the most out of your solar hot water systems in regard to efficiency and life expectancy.
We apply this knowledge to every job we attend. This means you could potentially save thousands of dollars over the life of the system.
We are recommended installers of Thermann and Apricus evacuated tube solar hot water systems and Quantum heat pumps. This is due to our work practices and customer satisfaction.
Apart from some electrical work that we cannot perform under our restricted electrical licences, we do not use subcontractors. This means if you ever have warranty issues arising from one of our installations, we will accept responsibility for and rectify the problem.
Our Warranties
Workmanship
We offer a 5-year warranty on our workmanship. In this period, we will repair any fault in the installation itself that is not related to a product failure, misuse, accidental or intentional damage, tampering, or acts of nature. If you have a warranty issue, we will attempt to attend to it within a matter of hours.
Products
We deem that all products we sell will have full manufacturer’s warranties unless stated in our quotes or agreed to prior to invoicing. Warranties for those products are limited to the manufacturer’s warranties.
Warranty exclusions
- No products or workmanship will be covered by warranties if the manufacturer or we have not been given reasonable notice, time and access to the installation.
- No products or workmanship will be covered by warranties if any person other than a representative of ours or the manufacturer attempts to rectify any faults in the installation.
(Reasonable time means 48 hours excluding weekends and public holidays)
Opening Hours
Our normal hours
Our normal hours of work are 7 am to 5 pm Monday to Friday. However, you can call to make a booking between 6.30 am and 6 pm Monday to Friday – Public holidays excluded. During normal working hours, we provide emergency hot water repairs as well as booked solar hot water servicing and repairs.
After-hours emergency hot water repairs
On weekends, public holidays, and between 5 pm and 7 am Monday to Friday, we provide after-hours emergency and hot water repairs. Work undertaken during these periods is charged at double our standard weekday rate. You can arrange for one of our solar hot water experts to attend to service work or non-urgent repairs. However, you will be charged double the standard weekday charge-out rate.
Online Services
You can make an online booking, a request for further information or request a quote 24 hours 7 days a week. You can take the time to learn more about solar hot water systems or read our “Things you should know” about specific solar hot water systems, products and services. As time goes on, we will continue to add more information to keep you informed.
Canberra Solar Hot Water Repairs, 6 Star Hot Water & Plumbing, Canberra Water Leak Locating & Detection Service, and Canberra Hot Water Repairs are all owned and operated by Robert and Sally Edwards under the ABN 71 318 357 743. We use various business names to help you find our specialists more quickly online.
